score candyland Account & Payment FAQ
Users of score candyland ask questions about account setup, deposits and withdrawals, how live-dealer tables work, security features, and what to do when transactions stall or access fails. This page answers the most common topics directly so you can resolve issues without waiting for support.
We at score candyland have compiled these answers to cover the core journeys: opening an account, verifying your identity, funding your balance, using live-dealer tables with professional dealers, and withdrawing your winnings. Each answer is concrete and includes the specific steps or details you need to move forward.
If your question is not listed below, or if you need clarification beyond what this page offers, contact our support team via live chat on score candyland. We respond in English and Indonesian during business hours. For matters of account closure, data deletion, or disputes, also review our account terms and legal notice
- Account and registrationhow to start, KYC verification, password recovery, account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Games and gameplaylive-dealer tables, demo mode, free bets and free spins, slot games, sports betting
- Security and account careaccount access issues, support languages, jurisdiction notice
When you open an account on score candyland, we ask for your full legal name, date of birth, email, phone number, and a valid identity document number. We also require proof of address—a recent utility bill or bank statement. This information is used to verify your identity and comply with anti-money-laundering rules. Your phone number is used for Two-Factor Authentication. After registration, you can add or update your address and preferred payment methods. All data is encrypted and stored securely on our servers.
If you notice an unfamiliar login, unusual transactions, or suspect someone else has accessed your score candyland account, take these steps immediately: change your password, enable Two-Factor Authentication if not already active, review your recent login history, and contact our support team. We can freeze your account, log out all sessions, and review transaction records. If withdrawals have been made, we may be able to reverse them. Enable Two-Factor Authentication now in your account settings to prevent unauthorized access in the future. Never share your password or two-factor codes with anyone.
Payments and transactions
If your deposit or withdrawal on score candyland does not complete, first check your email and account history for a notification explaining the reason. Common causes include insufficient funds, incorrect bank details, or temporary service outages. For deposits via DANA, e-wallet, mobile banking, or local payment, verify that the payment method has funds and that your mobile app is up to date. For bank transfers (online payment, e-wallet, mobile banking, local payment), confirm the account number and routing code. If a withdrawal is pending for longer than expected, contact support with your transaction ID and full details. We will investigate and either complete the transaction or reverse the funds to your balance.
We at score candyland do not charge deposit fees. Deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer arrive at no extra cost. Withdrawal fees depend on your chosen method. Bank withdrawals to mobile banking, local payment, online payment, or e-wallet may incur a small processing fee set by your bank, not by us. E-wallet withdrawals to mobile banking, local payment, online payment, or e-wallet typically have no additional fee beyond what your payment provider charges. Check the withdrawal summary on score candyland before confirming—it will display any applicable fee. Fees are deducted from your withdrawal amount, not charged separately.
Games and gameplay
Demo mode on score candyland allows you to preview slot games and table games with play-money—no real deposit required. Open the game, select "demo" or "free play," and you receive a virtual balance to test the game mechanics. Demo mode does not award real winnings, but it helps you understand the rules before using real money. For live-dealer tables like blackjack, roulette, and Dragon Tiger, demo viewing is limited; most tables require login and a real deposit. To switch from demo to real-money gameplay, log into your score candyland account, make a deposit via your chosen method (mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer), and your balance will be available for all games.
Free bets and free spins are promotional offers on score candyland that grant you wagering credits without requiring an additional deposit. Free spins typically apply to specific slot games and are activated in your account or at the game launch. Free bets may appear as bonus balance after certain deposits or account milestones. To use them, log into score candyland, navigate to the eligible game or market, and your promotional balance will be applied. Winnings from free offers are subject to wagering requirements—meaning you must bet the amount a set number of times before withdrawing. Check the promotion terms on score candyland for exact conditions. Bonus balances are separate from your main balance and expire after the specified period if unused.
Support and security
Our support team at score candyland responds in English and Indonesian. You can contact us via live chat during operating hours—choose your preferred language when you connect. If you have a question outside business hours, send a message and our team will reply within one business day. Support is available across offices in Jakarta, Surabaya, Bandung, Medan, and Semarang, so regional support is available during Indonesian business hours. For account security matters or disputes, you may also submit a request through your account settings, and it will be escalated to our compliance team. We recommend contacting support via live chat for the fastest response on urgent matters like account access issues or pending transactions.
Jurisdiction notice: score candyland is available only where local law permits. Services may be restricted or unavailable in certain regions. If you have questions about regional availability or legal matters, see our legal notice or contact support.